Retail has evolved and winning with consumers just got more difficult. Winning with the modern consumer is about delivering experiences within the bounds of value and convenience. The secret to success lies in creating feedback loops to constantly improve on the way you deliver the CX your brand promises.
Our experts will unpack just how attitudes to digital behaviours and commerce have changed in our market against a backdrop of what’s happening around the globe with omnichannel retail, where mobile is the glue that holds it all together. It’s the philosophy of a channel-less experience and execution of an omni-channel strategy.
Don’t miss our live Qualtrics digital XM demo, where we will walk you through how to get constant feedback in your digital channels to better understand customers’ needs, respond and refine in a constant improvement cycle.
Join our webinar where we will share the latest global and local customer experience (CX) trends, giving direction on how to win in an omni-channel world.