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CX Transformation done right: How market disruptor Avalara keeps its competitive edge
Delivering on brand promise with exceptional CX drives future customer choice. And effectively managing the CX Transformation has become mandatory to build strong customer relationships.

Join our webinar where we will share practical advice from a real-life example that show how to accelerate a CX transformation program with more direction and traction. Find out more as speakers of our client Avalara and Kantar’s CX expert team will illustrate

- Why CX Transformation is imperative even for a company shaking up a whole industry
- How Kantar’s consulting engagement helped recalibrate CX efforts and identify and address opportunities to ensure the program evolves and cuts through
- How we leverage Qualtrics’ cutting-edge technology to better execute on customer experience end-to-end
- What are Avalara’s learnings and activities when developing a start-up into a more customer-centric culture to fuel future growth

This will be a 30 mins. session plus additional 15 mins. on Q&A’s. If you are not able to attend this webinar (in English), sign up anyways to watch it on demand at your most convenient time.
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Speakers

Susan Mango
Director NPS & Strategic Enablement, Avalara
Oliver Bössow
Director & Expert CX, Kantar